Silvex only accepts returns within 15 days with a copy of the original invoice if the said merchandise has manufacturing defect, if they are of unsatisfactory quality or if they were erroneously sent to a customer.
All returns are subject to our approval, and Silvex is not responsible for damaged merchandise due to wear and tear.
No merchandise may be returned without obtaining a Return Authorization Number (RA#) within 5 days of receipt of merchandise.
To obtain a RA#, please contact us. Once you receive a RA#returns must be made within 15 days .. All return packages must have The RA# clearly marked on the Shipping label.
Authorized returns are accepted for store credit or exchange only. There will be absolutely no cash refunds.
Ship your return to Silvex International. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
Address your package to: