Forms


Membership

  • What if I do not receive an email with my assigned user ID? If you do not receive your user ID shortly after submitting your application to us, please be patient. First, please be sure to check your bulk or junk mail folder. Depending on your email program, our email may have been filtered out. Also, it is possible that we may be experiencing technical difficulties and kindly ask that you allow us one business day to troubleshoot and address those techinial issues. If after you still have not received an email with your user ID, please contact us at custserv@silvexonline.com
  • Can I change my user ID? Unfortunately, at this time, user IDs cannot be changed.
  • Can I change my password? Yes, you may change your password at anytime. Just log in and go to My Account. There you can change your password, update your account information and view your order history.
  • What do I do if I forget my user ID and/or my password? Click the Sign in tab scroll down to Forgot your user ID or Password. Click on this text and enter the email address you originally registered with. You will receive an email message with your user ID and password.
  • What do you do with my personal information? We respect our customer’s privacy and guarantee all you personal information is secure and confidential. Please read our Privacy Policy for more information.